Unless you're already well equipped with life necessities and looking to retire soon, this job drains your physical and mental energy.
(As I'm typing this, I'm also waiting for inbound calls. So please, don't waste your time and youth on a customer service job when you can spend it on something else better.)
Quick story on how I landed on this job. I was taking a "gap year" from my previous job, but my bank account couldn't keep up. Blasted some CVs, and took some time to think about the kind of work I would be happy to take up. At last, I thought going back to the hospitality line could fulfill my sense of achievement, not to mention the higher-than-market pay that this company was offering.
The first few months of training were quite tiring, because I had never serviced through a phone before. But I quickly overcame that and became the top performer for 6 months consecutively. The steep decline happened after a fraud attack. All of us in the team were self-diagnosed with PTSD (post-traumatic stress disorder). Then, some of us began to question ourselves, "What are we even doing here?"
The doubt in ourselves and in our job became clearer when the higher-ups didn't appreciate the help and extra hours we provided during the fraud attack. In my case, not only that they didn't appreciate the OT I've done, I was also penalized for what I didn't commit. My performance was tarnished by ONE bad survey, which was supposed to be sent to the agent who serviced the customer before me. Appeal rejected. Jeez...
That aside, I also started feeling the side effects of working as a night-shifter. Yeap, the high-pay came with graveyard shift. It started bothering me when I was deleting old photos from my phone to clear up some space. I realized I grew much older in a year compared to the last 2 decades. I knew I had to make a decision soon.
Of course, I tried searching for internal roles too, but I pretty much used up my luck when I got this job. This department is no doubt the most relaxing, humane & fun. And because of the good pay & culture this company provides, it's rare to see a leadership role opening. Talk about climbing corporate ladder hmphm... And even if there is, it will be SUPER competitive. I'm talking bout you (a potato) competing with the other dinosaurs who have worked for this company for a few decades. I'm not joking!
So,
Career advancement, OUT.
Rewards & recognition, OUT.
Healthy life, OUT.
The only good thing left in this company, is their good pay.
But trust me, whenever you unlock a new level of pay, there's always someone getting higher pay than you. And all that you're left with, is dissatisfaction and sorrows. And so, I took a step back and think of the big picture. The one true goal that I want to achieve in life.
(Moral of the story: stop comparing yourself with others and just work on your own shit.)
I always knew that I am something bigger than this. Not that I'm bragging, but somehow I always manage to achieve things that my peers cannot even imagine themselves in. And I'm very proud of myself. So it got me thinking, why don't I focus on one thing. The one thing that can be claimed as mine, and will make me grow bigger and bigger and bigger.
Today, is my last week of working in this good-pay company. I'm leaving to grow a brand that will lead me to many things that I truly want to achieve in my life. It is a brand that I started during the pandemic (see, I told you I'm good). It has big potential but it requires some tweaks to start making money.
Entrepreneurship is never easy. I am scared as hell but I'm excited too. I have too many things in my mind ready to be laid out and executed. Wish me luck in not getting back into the workforce in the next 5 years. I WILL make this happen!
That's all for now, cheers!
